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A True Life Experience Economy Example

You’re seen Wayne and Dennis’ vlogs about the book The Experience Economy any number of times. How might it look when a business gets it 110% right and treats its customers to an unforgettable experience about which they’ll talk for years to come? And what specific...

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Action and Inaction

Construction is widely viewed as a fast-paced, action oriented industry. There are times, however, when inaction and reflection are more important than boldly moving forward. Are those instances common, or are they exceedingly rare among successful contractors? Please...

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