It’s All About Experience

In today’s cutthroat competitive environment, how your customer experiences the services you deliver is the ultimate differentiator. Leaders who can think creatively about delivering new, high-touch customer service systems and experiences will carve a new pathway in an industry that – put bluntly – is often viewed as a commodity.

Watch the sixth episode of Dennis’ final ten installments of Digging Deeper as he highlights the importance of providing an innovative experience to your customers, trade partners, and employees alike. We’d love to hear your thoughts; what has helped differentiate your company? Please share with us in the comments below.

The February class of Contractor Business Boot Camp is almost full. We are down to the last few seats. If you haven’t yet enrolled your high potential NextGen leaders to this one-of-a-kind development course, please contact Charlotte at ckopp@familybusinessinstitute.com today. Missed the chance for the February class? We are starting four new cohorts including one in Canada in 2023. Please get in touch with Charlotte to find out more.