That’s a pretty ambitious blog title, isn’t it? The idea for this blog comes from the book The Checklist Manifesto by Dr. Atul Gawande. He maintains that the use of simple, concise checklists increases the quality of outcomes in many different industries WITHOUT the need for increasing training and skills. His field of research is medicine, and his goal was to improve healthcare around the world by introducing checklists into operating theaters. And where did he go to learn about the power of checklists? A CONSTRUCTION SITE! He was amazed that anyone could construct a complex hospital project when the 200-500 people working on it were doing very different things at different times.
What inspiration did Dr. Gawande take away from the construction site? Tune in this week to learn how construction played a vital role in transforming medical outcomes around the world and two takeaways from FBI’s former contractors on how you can improve your results with one simple technique – and no increases in skill. And please share your thoughts in the comments section.
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Personalization was a trait taught to me threw the AGC in the early nineties during my supervisory training. We had to learn everybody’s name that first night. Not every name was remembered right away, but after the second night it became evident that when you were relaying a message or giving an instruction that by calling someone by their name first they had a much better recall of that instruction as opposed to the others whose name you did not call first.
Excellent, Diz. Thank you.