Given that most contractors are rugged individualists and that empathy might not come naturally, what do we do? The good news is that, just like working on your golf swing or tennis strokes, you can work on yourself and improve the way you relate to your employees and trade partners. Please let us know in the comments section what techniques are working for you in terms of growing your empathy and connectedness with those around you.
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I have a Weekly Report tool that allows my team to update me on how their week went in terms of stress level, morale, workload, weekly high, weekly low, and any other comments. It allows me to send a response email back to them from within the app. I am getting some really good feedback, and participation is almost 100%. I expected it to be ignored by most, but am pleasantly surprised by the participation.
That’s cool, Nick. Mind sharing the name of the app?
I second that. I would love to use that app!
Wayne, great points! I’m an executive coach, and active listening is one of the most common skills my clients work on. It can be hard not to be thinking of what I’m going to say next while the other person is still talking, but that’s another key to active listening. We can’t fully listen to others if we’re still listening to ourselves.
Thanks for the wonderful vlogs. I look forward to each of them.
Cool! Thank you, Linda!