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Prentiss Baker, Baker Roofing Company |
"The nature of business is that the only constant - other than death and taxes - is change. We have seen many changes in our 87-year history, and I believe that to get better, we're going to change some more. That's why we began talking last year about our organizational structure with Tom Campbell of The Family Business Institute.
We haven't stopped. With The Family Business Institute's help, we have established a process that examines our strengths and weaknesses on a regular basis. A steering committee oversees this work and monitors various task forces that make recommendations. Today, we have eight task forces, and they are looking at such activities as customer communication, business development and administrative support. We're changing. It's been a really positive experience. I believe it has brought us closer together as a company and as a team."
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Consulting 
