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Hannah Holt, Holt Oil Company
"So far the success of the 'operating team' is largely due to The Family Business Institute.  The retreats the team has been involved in have created an environment of open and honest discussions.  The team has learned about each of their own personality types and how those personalities relate to each other.  In knowing this, the team can now approach issues with each other in a non-threatening way.  The organizational chart was also created at the retreat, and this has been instrumental in avoiding conflict.  Each person is clear on his/her duties and boundaries.  We are clearly a team dedicated to moving this company in a professional direction for the generation that follows."